Arizona State University’s use of web 2.0 tools to achieve the 4Cs – OLJ7

Davis’s assertion (cited by Miller) that web 2.0 is “an attitude not a technology” (Miller, 2005) reinforces the four underlying principles (also known as the 4Cs) of web 2.0. Collaboration, conversation, community and content creation are products of the attitude of the web 2.0 participant, whether that user is an individual or an organisation such as a library.

The Library Minute series of videos produced by ASU Libraries are all available on YouTube, which is a strong and recognisable community in the web 2.0 world. The library encourages active conversation between the library and the user through the comments facility, as well as the “like” and “dislike” buttons, which are familiar features of other web 2.0 tools such as Facebook and blogs.

The Library Minute: Welcome Back Students video (ASU Libraries, 2009d) features an ASU librarian talking directly to students (conversation) in a clever mashup of talking-head against a background of movie and video games that would be very familiar to university students. The use of popular youth culture in this way (content creation) shows the library is clearly attempting to be up-to-date and highly relevant to its clients.

In The Library Minute: Ask a Librarian video (ASU Libraries, 2009a) and The Library Minute: Meet Your Subject Librarian (ASU Libraries, 2010), the talking-head librarian focuses on the web 2.0 principle of conversation in her mention of ways to contact a librarian for help: in person, via email, through an email form on the library website and via live chat.

Content creation tools are the focus of both In The Library Minute: RefWorks (ASU Libraries, 2009b), – which allows users to draw together citations from research databases, libraries catalogue and Google Scholar – and The Library Minute: Tunes for Finals (ASU Libraries, 2009c) – which explains about creating playlists from the musical databases that can be streamed to the users’ computer.

ASU Libraries’ The Library Channel page also encourages community with the opportunity to link to the library using social networking tools such as Facebook, Twitter, YouTube, Flickr and Vimeo. In addition, the library’s Twitter feed is streamed directly to The Library Channel page.

ASU Library's Twitter feed


ASU Libraries (2009a). The Library Minute: Ask a Librarian. On The Library Minute: Arizone State University.

ASU Libraries (2009b). The Library Minute: RefWorks. On The Library Minute: Arizona State University.

ASU Libraries (2009c). The Library Minute: Tunes for Finals. On The Library Minute: Arizone State Library.

ASU Libraries (2009d). The Library Minute: Welcome Back. On The Library Minute : Arizona Board of Regents.

ASU Libraries (2010). The Library Minue: Meet Your Subject Librarian. On The Library Minute [Youtube video]: Arizona State University.

Miller, P. (2005). Web 2.0: Building the New Library. Ariadne(45).


About robynstlreflections

I never expected to become a teacher. After graduating from Sydney Univeristy with a BA (Hons), I worked for a couple of years before "going bush". When I started working as a governess I discovered that I enjoyed teaching, so studied for a Grad Dip Ed. After teaching in public schools in the Northern Territory for two years then in Queensland for 10 more, I moved back to NSW with my family in 2009. Now it's time for a change in direction. I've always enjoyed introducing my students discover the joys of literature and I'm excited by the educational possibilities developing in the digital world. So in 2010 I've begun studying by Distance Education for a Masters in Education in Teacher Librarianship with Charles Sturt University.
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